Thanks for sharing this, Trina Gaylord — helpful call-out. To make sure we’re designing the “Acknowledged” tag in a way that fits your dealership conversations, can you clarify what you’d want it to mean (e.g., note was read, task accepted, customer contacted)? Also, who should be able to apply/trigger it (any user vs. managers only, or automatically when someone views the note)? And lastly, when do you need this most in your workflow, and what issue would it solve day-to-day?