Accepted Opt-In Text Responses
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Jared Robinson
I've found that our rigid opt-in response options have created a less than inviting first impression to our customers. If a customer responds to our opt-in text with "hey, yeah it's okay to text", our standard "Please respond with YES or NO" sounds cold, harsh, and does not invite the customer to enjoy a pleasant experience with us. Can our list of acceptable opt-in responses become more flexible?
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Andrew O'Connor
I have only used DriveCentric 2 months and have had 2 different customers reply with Sure or some other type of yes with a question, then our message comes back to them as pretty dang rude. It has cost me both deals. Not a good first impression. When I used Eleads, we never had that problem. Can we find a fix please?
Jonathan Schultz
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We have added "Yes Please" as well as well as "yes it's okay to text me." as approved responses for opting in!
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Gabriel Pantano
Jonathan Schultz: Yesterday I had a very bad experience with this opt-in. My customer responded yes and also asked a question in the same sentence and the opt-in did the normal RUDE response saying respond with YES or NO. Maybe if the customer respond with something other the YES or NO or the new ones, the AI could at least respond to the customer in a different way, less RUDE???
Jonathan Schultz
Gabriel Pantano: I apapologize for that Gabriel! This is an automatic message that goes out for legal purposes. We will take another look at this automated message.
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Kristi Malone
Jonathan Schultz: Honestly it needs to be more open than that. We have a lot of customers that respond back with yeah, yea, ok, sure and even Yes and then continue on asking a question. Then it says please respond with yes or no. I've had people opt out over that.
Jonathan Schultz
Kristi Malone: Thank you for your additional feedback! We try our best to be compliant and verify the customer response as best as possible.
Jonathan Schultz
in progress
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Michael Sylvan
I concur. Not being able to edit it is counter to our efforts to sell cars and make communicating with us inviting.
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Greg Scuka
I agree to this!!!
Shawn Goebel
Merged in a post:
Accept "Yes please" response for text opt-in
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William Berardino
If a customer responds to the opt-in text with "Yes please", that should be considered as a response that opts them in.
Shawn Goebel
under review
Shawn Goebel
William Berardino Thank you for the request!
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Russell Blackstone
Can we add "Hell Yes" while we are at it?
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Phillip Gill
I think it should also accept "ya," "yup," "OK," "Sure,"
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