Ability to unsend or call back an email
J
Jacqueline Dudas
Ability to unsend emails that Genius sends out about price reductions just in case it is incorrect or the customer has already made a deal on the vehicle. It would be nice to have a feature where we can unsend an email if the customer has not already read it after genius sends out price reductions etc in the case where the customer has already made a deal on the vehicle either sold or pending sale or in one case it was delivered but there was an open deal on the customer card
Shelby Parker
Great to hear your perspective, Jacqueline Dudas! I have a few more questions for you:
- How often do you encounter situations where you need to unsend an email after it has been sent?
- What is the typical time frame between sending an email and realizing it needs to be unsent?
- Are there specific types of emails or scenarios where the ability to unsend would be most beneficial?
J
Jacqueline Dudas
Shelby Parker The reason to have to recall or unsend was because you were sending emails to customers who already bought the vehicle with price reductions this was because the sales staff had more than one open deal on the internet lead it was duplicated as far as the time frame it would be within an hour of the email being sent