The ability to cancel appointments has been a great addition, especially for improving appointment tracking and reporting. However, we have run into situations where a customer initially cancels their appointment but later changes their mind and decides to come in after all.

Currently, once an appointment is marked as cancelled, there is no way to “uncancel” or reactivate it. This creates a few issues. The sales team and managers no longer see that customer as an upcoming appointment, and if the customer does come in, the system does not properly mark the original appointment as shown because it was previously cancelled. This ultimately impacts appointment reporting and can negatively affect show percentages.

It would be extremely helpful to have the ability to reactivate or “uncancel” an appointment when a customer changes their mind, allowing the appointment to return to an active status and be tracked normally as a show if they arrive.