Ability to receive live service updates from CDK | Voters

Ability to receive live service updates from CDK

Bryant Peek

Live updates from CDK for Service for RO’s so the store can do faster/better follow up for like Service Pipeline

Created by Zach Angus

Justin Fisher II

This absolutely needs to be a feature, it allows us to increase production and would give us more information to be successful!

Colin Bellen

We need this feature as soon as possible. Knowing who has already worked with them is going to help us move more fluid through the process

Dwight Cobb

I agree

Pheaon Prince Jr.

This feature needs to be available ASAP! We are missing a lot of opportunities that drive through service every single day! With this feature live, we can capitalize on a lot more traffic and we can actually track what we missed!

Tammy Caroul

We need to know the customer's name, what they're driving year make miles, who the advisor is, what service they're getting done, how much the estimate is, and when they're due out in LIVE TIME!

Tammy Caroul

Not sure how this isn't already a thing...

Dave Kraus

This needs to get a ton more votes and comments. I am going to get my team to all upvote this and comment too. When a customer checks in for service, our program that is linked to drivecentric has a live time stamp and profile logged as "here" essentially. For drivecentric not to be able to convey that information to us is crazy. Also, if I speak to John Smith today about his appointment tomorrow at 9:45am and he says he wants to consider trading, and inevitably checks in at 9:36am, I NEED A NOTIFICATION! The ability to set specific notifications that a specific person has arrived. The ability to have every single service customer that checks in to service show up in the wrench. It just needs to be LIVE!!

Juliette Caroul

Dave Kraus yes I agree

Shelby Parker

Hey Bryant Peek, thanks for your feedback! Following up on this:

What specific information from CDK's live service updates would be most valuable for your follow-up process?
How frequently do you need these live updates to be received for optimal follow-up?
Are there any specific challenges you currently face with the existing service update process that this feature could address?

Tammy Caroul

Shelby Parker 1. We need to know the customer's name, what they're driving year make miles, who the advisor is, what service they're getting done, how much the estimate is, and when they're due out.

Every single day.
Yes, typing manually every customer that comes in is very time consuming.