Ability to Rate Genius Replies to Help Train and Inform the AI
gathering votes
K
Kevin Franklin
Whenever there's a reply that is inaccurate by the Genius, being able to rate the reply as such to retrain the language model would help it get better over time. Also being able to highlight particularly good responses as desirable so they happen more often. Being able to add a reason for the rating if desired, would be even better.
L
Lisa Bustos
AIM could provide a personalized concierge experience for dealers if there was a way to configure prompts (license plate delivery times, loaner requests, service all makes models, etc). i see this this functioning the same as how we are able to provide "promotional" event details so AIM can promote that.
Drew Adler
gathering votes
L
Laura Colby
The new AI feature is taking on many liberties with the responses, and a good number of them are very disruptive to what we already have working with a customer. And the new responses are so obviously an AI. It's also now telling people it's an AI rather than a sales assistant. Not a good feature!
C
Chris Hernandez
“Please reply only YES or NO” is just confrontational enough to be off putting.
Shelby Parker
Hey Kevin Franklin, thanks for your feedback! I have a few more questions for you:
- Can you provide examples of what you consider to be 'good' and 'bad' responses from the Genius?
- How would you envision the rating system? For example, would it be a simple thumbs up/down, a star rating, or something else?
- Would you like the ability to provide feedback on every response, or only when you feel it's necessary?
K
Kevin Franklin
Shelby Parker An example was our Genius told a customer who asked if we offered a Lifetime Warranty, that we do give a free lifetime warranty, however we never have offered a lifetime warranty. This would be a bad response. I'd like a simple "Thumbs up/down" system with the added ability to add context for the AI to learn from so they don't say the same things again. Or alternatively, if a response is particularly good/thoughtful or gets the customer to engage seamlessly, a thumbs up with specific context/notes added would encourage similar responses if the AI can learn from it.