Ability to Ignore a Message from Customer Card Activity or Conversations Tab
gathering votes
C
Chelsie Cowart
It would be nice to be able to hit ignore from the activity or conversation tab instead of just when you have the responses pulled up on the left.
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Michele McCoy
Merged in a post:
Ignore Message/Email button
M
Miguel Martinez
Currently, we only have the option to ignore a chat from the message bar. It would be beneficial to have an "Ignore" option within the customer card as well. Since the timeline already stamps who ignored the chat, this can be easily managed.
This feature would be especially helpful for my BDC team, allowing them to clean up chats that have been tagged to another employee for follow-up. As the manager, I would be able to check the "Ignored Messages" group in messaging to ensure proper follow-up is being completed.
Thank you for considering this improvement.
Shelby Parker
Hiya Miguel Martinez, thanks for this post! I have a few more questions for you:
- How frequently does your BDC team encounter the need to ignore messages from the customer card?
- Would you like any specific notifications or alerts when a message is ignored from the customer card?
- Are there any specific criteria or conditions under which a message should be ignored from the customer card?
Drew Adler
Merged in a post:
Ability to Ignoring a message from the Customer Card
K
Kaity Duerr-Nedrow
Having a button to ignore the message while in the profile instead of having to click out of it and open either message tab would be convenient.
Drew Adler
gathering votes
Shawn Goebel
Merged in a post:
Ignoring Messages from Main File
C
Chelsie Cowart
You should be able to hit ignore when you have the customer's file pulled up fully. It would definitely help with accidentally ignoring the wrong message. If this can't be done, maybe putting 'Ignore' in a pattern going back and forth from the left and right when the responses are pulled up.
S
Shawna Siesicki
you can easily find this in the conversations button at the top left. the two bubbles! :)