Ability to funnel leads to a store based on selection and Inventory file ID
gathering votes
T
Tony Klarakis
Ability to use the chat tool to where customers can select the proper store and route those leads based on Inventory ID identifiers to the proper stores like on group sites & child sites
Created by Zach Angus
Shawn Goebel
Merged in a post:
Ability to have the Website chat tool read for store name from the site
L
Lori Montero
Ability to have the store name auto fill on the chat tool depending on the site as with multi OEM stores sharing 1 CRM but a group site & child sites needing to route to 1 CRM, would need a name to display for proper OEM/store name
Shawn Goebel
gathering votes
Shawn Goebel
Tony Klarakis Thank you for the feature request! I am going to move this one to Gathering Votes to see what other users think about this request. Thank you again and have a great day!
Shelby Parker
Great to hear your perspective, Lori Montero! Following up on this:
- What specific information should be displayed as the store name in the chat tool?
- Are there any specific scenarios or conditions under which the store name should not auto-fill?
- How should the system handle cases where the store name cannot be determined from the site?
Shelby Parker
Hiya Tony Klarakis, thanks for sharing with us! Following up on this:
- What criteria should be used to determine the 'proper store' for routing leads?
- How should the Inventory ID identifiers be structured or formatted to ensure accurate routing?
- Are there any specific group or child sites that should be prioritized for this feature?