Ability to find a customer if I misspell their name | Voters

Ability to find a customer if I misspell their name

Trevor Johnson

Some people have names that are long or complicated. If I search a customer and misspell their name it just says "no results found." On VinSolutions it would pick up anything similar to what you typed. On DriveCentric you have to be 100% accurate, or you'll never be able to find that customer again.

Shelby Parker

Thanks for sharing this, Trevor Johnson — totally hear you on how frustrating it is when search requires an exact match, especially with longer or more complex names. This is really helpful context (and the comparison to VinSolutions is noted). I’m looping this into our review with the team, and if we need any additional details on your workflow or a couple example names/searches you’ve tried, I’ll follow up.