Ability to deactivate AI response on a Customer Card
J
John Davis
the ability to deactivate auto response and update on a specific customer card, either at times where a customer does not want to speak with AI, or to prevent AI from sending a message that is not pertinent to the deal. Example a customer was looking at two ford Edges. made decision on one and had delivery set up for the next day. Edge number 2 was removed from customer card and AI still update that person on a price reduction for the vehicle that was removed.
Shelby Parker
Thanks for flagging this, John Davis — totally hear you on why having a way to deactivate AI auto-responses/updates on a specific customer card would be important, especially to avoid messages that aren’t relevant to the current deal (like the price drop alert for a vehicle that was removed). I’m sharing this with the team for review, and if you’re able to share any quick details on how the vehicle was removed from the card (and whether AI was still enabled on that customer at the time), that would help us validate the right fix.