Ability to change initial Response with Genius
H
Heather Robinson
We would like the ability to change/customize our Genius initial response within the portal settings. This allows us to tailor the response to our dealership.
Shelby Parker
Thank you for posting, Heather Robinson! I have a few more questions for you:
- What specific elements of the initial response would you like to customize?
- How frequently do you anticipate needing to change the initial response?
- Are there any specific scenarios or customer interactions where customizing the initial response would be particularly beneficial?
H
Heather Robinson
Shelby Parker We would like to change pretty much everything in the initial response. For us in particular we do not feel the initial reach out by Genius is captivating enough and would like to set the groundwork for our particular dealership process in the initial contact. We don't know how often we will need to change it as I am sure there will be trial and error to determine what works best for engagement. In regards to specific scenarios it would be great to have different initial messages for different lead types such as street purchases vs buyers.