Ability to block spam text messages
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Tony Howard
Would like the ability to block spam text messages from coming into the system
Shelby Parker
Thanks for posting this, Tony Howard — really helpful feedback. To make sure we’re solving the right problem, could you share a bit more about what you mean by “spam” texts (e.g., unknown numbers, repeated promos, wrong-number replies) and how they’re affecting your team day to day? Also, where are you seeing these messages show up in the product right now, and once something is blocked, what should happen to it (hide it, stop it from creating/updating records, etc.)? Lastly, are you looking to block at the individual phone-number level only, or would broader rules (keywords/content, area code, etc.) be useful too — and who on your team should be able to manage that block list?
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Tony Howard
Shelby Parker Manage only ability to block messages. For us specifically we have a couple customers who have been sending daily devotionals to a team member who is no longer with our organization. It shows up in our unread notification. Looking for a better way to manage those messages if possible.