A way to offer the customer to opt back in.
J
James Heath
If a customer submits a new inquiry and gives their number again, an opt out from the past should not still be active. It should allow us to at least send one opt in text being they gave us their number again
Shelby Parker
Hiya James Heath, thanks for this post! I have a few more questions for you:
- What specific scenarios or conditions should trigger the opt-in text to be sent after a customer submits a new inquiry?
- Are there any legal or compliance considerations we should be aware of when sending opt-in texts to customers who have previously opted out?
- Would you like the system to automatically send the opt-in text, or should there be a manual approval process before sending?