24 hour window for SSN/DOB
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Matt Molica
We are closed at 7pm CDT every night and all day on Sunday. We are losing customer information when we are away from work because of the 12 hour window.
Can we please extend this period to 24 or 48 hours? The current scenario forces customers to resubmit information and also gives the appearance that we were not actively engaged. This is not good for the customer or our dealership.
Brett Bergman
12 hours needs to be changed asap, causing extra time and effort from customer
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Matt Molica
Thank you! This is very important for us.
Shelby Parker
Thanks for posting this, Matt Molica — really appreciate the context here. Totally hear you on how the 12‑hour SSN/DOB window can create unnecessary resubmissions (especially with your 7pm CDT close and Sundays off) and leave customers with the impression you weren’t engaged. I’m sharing this with the team for review so we can evaluate extending the window (e.g., 24–48 hours), and we’ll follow up if we need any additional details from your side.