2 people texting same time
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Robert Marquez
Is there a way that if someone is texting to a customer I can see if they are already replying. Like the bubbles on cell phone text. We find a lot of time 2 people reply at the same time. Thank
Shelby Parker
Thanks for posting this, Robert Marquez — totally hear you on how messy it can get when two teammates reply to the same customer at once. To make sure we’re thinking about the right solution, can you share a bit more: where in DriveCentric is this happening (e.g., a shared conversation/inbox where multiple users can text the same customer)? When it happens today, what’s the biggest issue you’re trying to avoid (duplicate/conflicting texts going out, internal confusion, compliance, etc.)? And would you prefer a “typing…” style indicator only while someone’s actively responding, or more of a claimed/assigned conversation status so others know not to jump in at all?
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Robert Marquez
Shelby Parker sometimes we get a message from a customer and if a manager is impersonating the customer our BDC is doing the same thing, so the customer gets 2 different information form the same salesperson