Videos are choppy
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Amanda Impastato
Hello! When I send videos either from my phone or through the app, they end up being extremely choppy for my customers. I find myself posting the videos to YouTube and sending the link directly to them. However, this doesn’t appear to be personalized and makes the video look fake.
Has anyone else complained about this? If so how do I fix it?
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Alex Weidenbenner
Hi Amanda, is this still an issue?
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Amanda Impastato
Im trying to send you a video of what it’s doing but the file is too big. ((It’s a 5 second video))
Shelby Parker
Hey Amanda Impastato, thanks for your feedback! I have a few more questions for you:
- What device and operating system are you using to send the videos?
- Are the videos choppy when viewed on all devices or specific ones?
- Have you noticed if the video quality issue occurs at a specific time of day or under certain conditions?
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Amanda Impastato
Shelby Parker I'm using the latest iPhone software. Videos sent through DriveCentric are arriving choppy on all devices, regardless of time of day. This seems to be a processing issue specific to DriveCentric, as videos sent through my personal number or YouTube arrive normally.